"Thank you so much for opening your beautiful shop for us last Wednesday. We were so impressed with all the wonderful hats, bags etc. and with your obvious expertise, which was so helpful as we entered such uncharted waters."

"Thank you very much for providing us with such fantastic hats for me to wear during my mayoral year. They have been much admired and I really appreciate your generous gestures."

Mayoress of Leamington Spa

"My Mum chose a bright pink fascinator to go with her outfit and as Mother of the groom she wanted everything to be just right. She also found a lovely bag to go with her outfit that you had kindly sourced for her. What an hour well spent in your shop. Thank you."

"The two hats we hired from you made our son's wedding even more special. My lime topper and my daughter-in-law's Dyonni 'Magic lantern' hat were fabulous hats. We all had a wonderful day. Thank you."

"Thank you very much. My hat was a great success and I received loads of compliments. We had a really lovely day."

A lady was overjoyed to be voted hat of the evening meet at Bath races. She said "I will definitely be hiring from Felicity in the future as you have such a good selection".

Lady thrilled with the service – "it's nice to see customer service isn't dead"

"A joy to come into a shop like yours"

"I've never seen such a good selection of hats anywhere"